Implementing Cisco Collaboration Applications

Schedule

Start End Duration Location Details
January 17, 2022 January 21, 2022 KDE 3.1 Virtual Classroom (GMT+08:00)
February 21, 2022 February 25, 2022 KDE 3.1 Virtual Classroom (GMT+08:00)
March 21, 2022 March 25, 2022 KDE 3.1 Virtual Classroom (GMT+08:00)
May 23, 2022 May 27, 2022 KDE 3.1 Virtual Classroom (GMT+08:00)
July 18, 2022 July 22, 2022 KDE 3.1 Virtual Classroom (GMT+08:00)
September 19, 2022 September 23, 2022 KDE 3.1 Virtual Classroom (GMT+08:00)
November 14, 2022 November 18, 2022 KDE 3.1 Virtual Classroom (GMT+08:00)

Course Details

Implementing Cisco Collaboration Applications (CLICA) v1.0

Course code: CLICA v1

Duration: 5 Days


Prerequisite:

•    Basic understanding of networking technologies
•    Basic understanding of voice and video
•    Cisco Unified Communications Manager experience including single site dial plan, single Public Switched Telephone Network (PSTN) gateway, and Session Initiation Protocol (SIP) trunks

 

Course Description:

The Implementing Cisco Collaboration Applications (CLICA) v1.0 course provides you with the knowledge and skills to streamline communication procedures, strengthen compliance measures, and enhance your communication systems and devices with knowledge about Single Sign-On (SSO), Cisco® Unified IM and Presence, Cisco Unity® Connection and Cisco Unity Express. Through a combination of lessons and hands-on training, you acquire the skills to maximize the agility of robust management systems. This course will prepare you for 300-810 Implementing Cisco Collaboration Applications (CLICA).

 

Course Objectives:

After taking this course, you should be able to:

•    Configure Cisco Unity Connection integration
•    Configure and troubleshoot Cisco Unity Connection and Cisco Unity Connection call handlers
•    Configure and troubleshoot Cisco Unity Express
•    Describe SSO for Cisco Unified Communications applications
•    Describe how Cisco Jabber® and Cisco Unified Communications Manager IM and Presence are integrated with other Cisco or third-party applications
•    Customize the Cisco Unified Communications Manager IM and Presence and Cisco Jabber functionality
•    Configure and troubleshoot chat rooms and message archiving
•    Troubleshoot Cisco Jabber and Cisco Unified Communications Manager IM and Presence
•    Integrate Cisco Unified Attendant Console Advanced with Cisco Unified Communications Manager and Cisco Unified Communications Manager IM and Presence server
•    Configure call recording and monitoring    

 

Intended Audience:

•    Collaboration engineers
•    Collaboration administrators

 

Course Outlines:

•    Configuring and Troubleshooting Cisco Unity Connection Integration
•    Configuring and Troubleshooting Cisco Unity Connection Call Handlers
•    Troubleshooting Cisco Unity Connection
•    Configuring and Troubleshooting Cisco Unity Express
•    Configuring Single Sign-On (SSO) for Cisco Unified Communications Applications
•    Integrating Cisco Unified Communications Manager IM and Presence and Cisco Jabber
•    Customizing Cisco Unified Communications Manager IM and Presence and Cisco Jabber Functionality
•    Configuring Cisco Unified Communications Manager IM and Presence Service Compliance and Message Archiving
•    Troubleshooting Cisco Unified Communications Manager IM and Presence Service
•    Integrating Cisco Unified Attendant Console Advanced
•    Implementing Call Recording and Monitoring