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ITIL 4 Leader Digital and IT Strategy
Schedule
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Course Details
ITIL® 4 Leader Digital & IT Strategy
Bundled with Exam
Course code: ITIL4-LDIS
Duration: 3 Days
Prerequisite:
• ITIL 4 Foundation certificate
• Minimum of 3-years of IT managerial experience.
Course Description:
The ITIL® 4 Leader: Digital & IT Strategy (DITS) elevates the discussion around ITIL concepts to a corporate strategy level, by enabling IT and digital leaders to influence and drive strategic business decisions, by creating an appropriate digital strategy aligned to the wider cross-organizational goals.
The course provides guidance on how strategy should impact the design, delivery, and support of services throughout the service value chain of an organization.
The ITIL® 4 Digital & IT Strategy course is therefore aimed towards IT and business directors, heads of department, aspiring C-Suite professionals and other senior business leaders who want to strategically position an organization against digital disruptors, craft a digital vision and build a robust digital strategy for long term growth.
Course Objectives:
At the end of the course, participants will be able to:
• Demonstrate the use of the ITIL guiding principles in Digital & IT Strategy decisions and activities
• Understand how to leverage digital strategy to react to digital disruption
• Understand the relationship between the concepts of Digital & IT Strategy, the service value system and the service value chain, and explain how to utilize them to create value
• Understand how an organization uses Digital & IT Strategy to remain viable in environments disrupted by digital technology
• Understand strategic approaches made possible by digital and information technology to achieve customer/market relevance and operational excellence
• Understand the risks and opportunities of Digital & IT Strategy
• Understand the steps and techniques involved in defining and advocating for a Digital and IT Strategy
• Understand how to implement a Digital and IT Strategy
Intended Audience:
The course aimed towards IT and business directors, heads of department, aspiring C-Suite professionals and other senior business leaders who want to strategically position an organization against digital disruptors, craft a digital vision and
build a robust digital strategy for long term growth.
Course Outlines:
Key Concepts of Digital and IT Strategy
• Digital, Information, and
• Communication Technology
• Digital Transformation
• Services, Products, and
• Competitive Advantage
• Tiers of Strategy
• Business Models
• Operating Models
Strategy and the Service Value System
• Opportunity & Demand
• Value
• Governance
• ITIL Guiding Principles
• Continual Improvement
• ITIL Practices
What is Vision?
• Disruptions
• Vision
• Digital Disruptions
• Balanced Strategic Focus
• Positioning Tools for Digital Organizations
Where Are We Now?
• Environmental Analysis
• Opportunity Analysis
• Digital Readiness Assessment
Strategic Planning
• Financial Aspects of Digital and IT Strategy
• Business Models for Strategy Planning
• Portfolio Optimization
Strategic Approaches
• Strategic Approaches for Digital Organizations
• Strategic Approaches for Operational Excellence
• Strategic Approaches to Evolution
• Strategic Approaches to Social Responsibility and Sustainability
Managing Strategic Initiatives
• How Strategies are Implemented
• Coordinating Strategy and Strategic Initiatives
• Leading Digital Transformation
• Digital Leadership
Measuring Strategy
• Key Facts about Measurement
• Measuring a Strategy
• Instrumenting Strategy
How Do We Keep The Momentum Going
• Long-Term Momentum: Ensuring Organizational Viability
• Short-Term Momentum: Parallel Operation
Managing Innovation and Emerging Technologies
• Managing Innovation
• Formal Approach to Innovation Management
• Culture that Supports
• Innovation
• Approaches to Innovation
• Evaluating and Adopting
• Emerging Technology
Managing Strategic Risk
• Risk Management
• Risk Identification
• Risk Posture
• Risk Treatment