DevOps ITSM Awareness


Start End Duration Location Details
January 17, 2022 January 17, 2022 KDE 3.1 Virtual Classroom (GMT+08:00)
April 11, 2022 April 11, 2022 KDE 3.1 Virtual Classroom (GMT+08:00)
March 31, 2022 March 31, 2022 KDE 3.1
May 30, 2022 May 30, 2022 KDE 3.1 Virtual Classroom (GMT+08:00)
July 04, 2022 July 04, 2022 KDE 3.1 Virtual Classroom (GMT+08:00)
September 05, 2022 September 05, 2022 KDE 3.1 Virtual Classroom (GMT+08:00)
November 02, 2022 November 02, 2022 KDE 3.1 Virtual Classroom (GMT+08:00)

Course Details

DevOps ITSM Awareness

Course code: DevOps-ITAWR

Duration: 1 Day


Basic familiarity with Agile, Scrum, Lean, and ITSM principles is beneficial

Course Description:

This 1-day training provides you with the basic knowledge required for the effective utilization of ITSM skill sets in any DevOps organization. The training focuses on the essential knowledge of the two different worlds, ITSM and DevOps, and how they complement each other. It helps you know how the DevOps movement fits perfectly with ITSM. The various group discussions and the case study are the primary ingredients of this course that help you understand a DevOps movement in an organization.

Course Objectives: 

After successfully completing the training, participants will:
•    Relate and complement DevOps and ITSM.
•    Describe DevOps.
•    Discuss the value of ITSM in a DevOps environment.
•    Explain how to utilize ITSM processes in DevOps teams.

Intended Audience:

Individuals involved in IT development, IT operations or IT service management. Individuals whose role is affected by DevOps and continuous delivery, such as the following IT roles:
•    DevOps Engineers
•    Product Owners
•    Integration Specialists
•    Operations Managers
•    Incident and Change Managers
•    Other IT and Process Managers
•    System Administrators
•    Network Administrators
•    Business Managers
•    Automation Architects
•    Enterprise Architects

Course Outlines:

Training Introduction
•    Overview
•    Training Objectives
•    Course Agenda
•    Type of Activities
•    Course Book
•    Group Activity

DevOps and ITSM (ITIL®)
•    ITIL Refresh
•    Overview of ITIL® Key Lifecycle
•    Phases and Outputs
•    What is DevOps?
•    Challenges Leading to DevOps
•    A Brief History of DevOps
•    How DevOps make it easy for a business to work with IT?
•    How DevOps drives business performance?
•    Why DevOps? (The Benefits)
•    DevOps Core Principles
•    Defining a DevOps Team
•    DevOps Organization
•    Activity-Focused vs. Product-Focused
•    Automate Everything and Obtain Immediate Feedback
•    Continuous Delivery
•    Culture

DevOps Journey Examples
•    Different Starting Points
•    DevOps Journeys
•    Case Study: EJ Airways
•    Group Discussion: DevOps Impact on EJ Airways

Contribution of ITIL® and DevOps
•    ITIL® and DevOps Complement Each Other
•    Positioning DevOps in ITSM Processes
•    Why DevOps and ITIL® need each other?
•    Realization of DevOps
•    Teams Objectives Through ITIL®
•    DevOps Teams in EJ Airways
•    EJ Airways Baggage Handling System: Stop Your Work
•    Group Discussion: ITSM Providing a Solid Base for DevOps in Operation
•    Introduction Case for Design and Transition
•    Group Discussion: ITSM Providing a Solid Base for DevOps in Design and Transition (Optional)

DevOps Agile Skills Association (DASA)
•    DASA Competence Framework
•    DASA Mission