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Implementing and Supporting Avaya Contact Center Select
Schedule
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Course Details
Implementing and Supporting Avaya Contact Center Select
Course code: 77600
Duration: 5 Days
Prerequisites:
Avaya Learning recommends students complete the Avaya IP Office curriculum prior to this Avaya Contact Center Select curriculum.
Course Description:
This Course is intended for individuals responsible for the implementation and support of the Avaya Contact Center Select system and those attempting to earn the ASPS – Avaya Contact Center Select credential.
Course Outlines:
• Describe the Avaya Contact Center Select, its components and the integration requirements and configuration with IP Office.
• Set up the Avaya Contact Center Select (after configuring the IP Office) including all needed components.
• Describe how to use the Ignition Wizard, understand User and Data provisioning and the administration of supervisor and agents in modifying configured data.
• Learn how to use the reporting features of the Avaya Contact Center Select.
• Describe the Multimedia functionality of Avaya Contact Center Select.
• Become familiar with valuable maintenance and troubleshooting utilities.
• Learn how to perform scheduled database backup procedure.