Implementing Avaya Aura® Call Center Elite 

COURSE PRE-REQUISITES

• It is the responsibility of the Individual/Company Participant to ensure they meet the pre-requisites for the course enrolled. Trends Academy will not be held responsible for difficulties encountered by the Individual/Company Participant who do not possess the pre-requisite knowledge and skills.
• To fully benefit from the course, consult with your assigned Account Manager about recommended preparatory courses.

REGISTRATION & CONFIRMATION OF ORDER

• A completed registration form with PO or signed conforme or proof of full payment must be sent to Trends Academy no later than 21 calendar days prior to start of class.
• Once the above is received, Trends Academy will provide an official order confirmation email at least 14 calendar days prior to start of class.
• Please do not make any travel arrangements before the order confirmation is received.

PAYMENT TERMS

• Full course fees (including exam fees if applicable) must be made no later than 5 days prior to course commencement unless credit terms apply.
• To set up a credit term, kindly contact your assigned Account Manager for assistance.
• Check payment should be issued to “TRENDS AND TECHNOLOGIES, INC.”
• For payments under a credit term, kindly send proof of payment within 7 calendar days of invoice issuance. Mode of payments available are cash, check, wire transfer, and online credit card payments.
• For online credit card payments, total fees will include a Web Transaction Admin charge of 4%
• Applicable government taxes are indicated in this proposal. In case of VAT exemption, please submit a PEZA certificate with this signed document.

CANCELLATION/POSTPONEMENT POLICIES

• Trends Academy reserves the right to cancel or postpone any course due to insufficient participants or unforeseen circumstances. In this event, the Individual/Company Participant will be notified through email and phone call, at least 5 working days in advance, unless in extreme emergency cases.
• Written notice of withdrawal 14 calendar days prior to start of class is required to be entitled to a full refund of course fee or to be eligible to attend the next schedule.
• Written notice of withdrawal less than 14 calendar days prior to start of class will incur 50% surcharge. A separate course fee will be issued to attend the next schedule
• Cancellation and request for change of course date less than 7 days prior to start of class will be charged 100% of the course fee. Course attendee replacement is allowed.
• Written notice of withdrawal/rescheduling 3 calendar days prior to the date of exam is required. 100% of exam fee will be charged for No-Show examinees.
• Cancellation and request for change of facility rental dates less than 4 days prior to start of facility rental will be charged 100% of the fee.
• In the event that any term or condition is ambiguous in the opinion of the Company, the Trends Academy Management interpretation prevails.

QUOTATION VALIDITY

• Proposals are valid for a period of 30 (Thirty days) from the date issued.

PRIVACY

• The customer agrees to the processing of his/her data solely for the purpose of which it is appointed to serve.

ACCEPTANCE

• By signing on the space below, you are accepting the above terms.

This privacy notice discloses the privacy practices of Trends Academy. This privacy notice applies solely to information collected by this website. It will notify you of the following:

1. What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
2. What choices are available to you regarding the use of your information.
3. The security procedures in place to protect the misuse of your information.
4. How you can correct any inaccuracies in the information.

Information Collection and Use
Trends Academy is the sole owner of the information collected on this site. We only have access to/collect information that you voluntarily give us via the online forms, e-mail, or other direct contacts from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about promotions, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information
You may opt-out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

• See what data we have about you, if any.
• Change/correct any data we have about you.
• Have us delete any data we have about you.
• Express any concern you have about our use of your data.

Security
We take precautions to protect your information. When you submit sensitive information via the website, we take all reasonable means to protect it both online and offline. Please consider that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Wherever we collect sensitive information, such as credit card data, that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the Web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only Trends Academy personnel who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at +63 2 8 863-2123 or training@trends.com.ph.