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Administering Avaya Aura® Communication Manager
Schedule
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Course Details
Administering Avaya Aura® Communication Manager
Course code: 21450
Duration: 5 Days
Course Description:
This offer is designed for individuals responsible for the administration of Avaya Aura® Communication Manager.
Delivered to the student’s desktop with remote access to lab equipment, this offer consists of a combination of interactive instructor lectures followed by practical lab exercises on the Avaya Aura® Communication Manager release 8.0. Students have the opportunity to ask questions and participate in discussions during lectures and lab exercises.
This course offer is part of the Avaya Professional Credential Program – (ACSS – 7491) Avaya Aura® Call Center Elite and Call Center Elite Multichannel and is also part of the Avaya Solutions Administrator and Developer Certificate Program.
Intended Audience:
This program is designed for the roles of Administrators and Developers.
Course Outlines:
• Describe the role of Communication Manager (CM) in the Avaya Aura core.
• Describe the Communication Manager architecture.
• Describe the role of System Manager for administering Communication Manager.
• Describe the role of alternative administration interface such as Avaya Site Administration (ASA)
• Describe the purpose of the Communication Manager Dial Plan.
• Describe the purpose of CM Feature Access (FAC) codes.
• Define CM Station and User Administration.
• Define CM Group feature such as Hunt Groups and Pick Up Groups)
• Define CM Call Treatment options such as Call Coverage and Call Forward