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Lean IT Foundation
Schedule
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Course Details
Lean IT Foundation
Course code: LITF
Duration: 2 Days
Prerequisite:
• There are no pre-requisites for this course, although a basic knowledge of IT concepts will be helpful.
Course Description:
IT organizations are constantly seeking new ways to improve customer satisfaction, service quality and value for the business. Lean IT is applied to transform your IT organization to a customer-focused, efficient and transparent IT organization that can deliver sustainable results to the business.
Course Objectives:
After taking this course, you should be able to:
• Understand the concepts behind Lean and how Lean can be applied in IT
• Analyze customer value and translate the voice of the customer to processes
• Understand Lean concepts as customer value, value streams, flow, pull, perfection
• Diagnose and improve processes with value stream mapping
• Problem solving with the Kaizen approach
• Work with the DMAIC improvement cycle
• Designate improvement activities that improve process results
• Understand what behavior & attitudes are essential within Lean organizations
• Prepare the student to take the Lean IT Foundation Certification exam
Intended Audience:
• Any member of an IT organization.
Course Outlines:
• Introduction of LEAN
o Introduction
o The history of Lean
o The key elements of Lean
o The concept of Waste, Variability and Inflexibility
o The five dimensions of Lean IT
• THE CUSTOMER
o Customer Value
o Voice of the Customer
o Value-add and non-value-add work
o Critical-to-quality tree
o Value streams in IT
o Cost of Poor Quality
• THE PROCESS
o The concept of a process
o SIPOC diagramming
o Creating a Value Stream Map
o Analyzing a Value Stream Map
• PERFORMANCE
o What is performance?
o Key Performance Indicators
o Operational Process Efficiency
o Skills and Knowledge matrix
• ORGANIZATION
o Organizational structure and customer focus
o Performance Dialogue
o Visible Management
o Day Start and Week board
• PROBLEM SOLVING
o Structured Problem Solving
o KAIZEN approach
• BEHAVIOR & ATTITUDE
o Lean Leadership & Behavior
o Organizational Change
o Change Story
• EXAM PREPARATION
o Sample Exam
o How to prepare for the exam Check Out