Lean IT Kaizen

Schedule

Start	End	Duration	Location	Details

Course Details

Lean IT Kaizen

Course code: LITKL

Duration: 3 Days

Prerequisite:

• A LEAN IT Foundation certificate is required for this course.

Course Description:

Ensuring that an IT organization is competent at continuous improvement is absolutely essential to the success of Lean within IT. In the Lean IT Foundation, we looked at the basics of Kaizen (continuous improvement) and the DMAIC problem-solving method.

This Lean IT Kaizen training will help you on your journey to mastering continuous improvement and becoming a Lean IT Kaizen. The Lean IT Kaizen is someone who is involved with improvement based on Lean principles. The Lean IT Kaizen may come from any level of the IT organization, in any ‘department’.

Course Objectives:

After taking this course, you should be able to:

•   Organize a Kaizen
•   Lead a Kaizen
•   Teach others the DMAIC model
•   Identify and define problems
•   Create a data collection plan
•   Analyze the root cause of problems
•   Understand and apply different improvement methods
•   Make a control plan
•   Ensure the sustainability of improvements

Intended Audience:

• Any member of an IT organization.

Course Outlines:

•   Introduction of Kaizen
o   Introduction and Kaizen concepts
o   Kaizen, Kakushin and Kaikaku
o   The DMAIC model
o   Kaizen mindset

•   Organizing Kaizen
o   Kaizen team roles
o   Improvement initiatives
o   Plan and prepare a kaizen event
o   Gain support
o   Select the team

•   A3 Method
o   Goals of the A3 Method
o   Difference between Summarizing, Analyzing and Synthesizing
o   Structure communication according to the Pyramid principle
o   Summarize information into the A3 format

•   Define
o   Selecting a Problem and identifying owner
o   Problem statement
o   Scope of the problem
o   Collect VoC information
o   High level kaizen plan

•   Measure
o   The three generic types of units of work
o   Measure and Validate Value Stream Map
o   Data collection plan
o   Qualitative and Quantitative Measurement systems
o   Baseline and a Benchmark
o   Quick Wins

•   Analyze
o   Seven basic tools of Quality
o   5 whys
o   Cause & Effects matrix
o   Failure Mode Effects Analysis (FMEA)

•   Improve
o   How to identify improvement options
o   Idea generation techniques
o   Solution prioritization techniques
o   How to test a solution
o   Best and good practice solutions within IT

•   Control
o   How to ensure the sustainability of the improvement
o   Measurement of improvement
o   Control plan
o   Types of documentation
o   Communication to stakeholders