Operational Leadership


Start End Duration Location Details
January 13, 2022 January 14, 2022 KDE 3.1 Virtual Classroom (GMT+08:00)
February 17, 2022 February 18, 2022 KDE 3.1 Virtual Classroom (GMT+08:00)
March 17, 2022 March 18, 2022 KDE 3.1 Virtual Classroom (GMT+08:00)
April 14, 2022 April 15, 2022 KDE 3.1 Virtual Classroom (GMT+08:00)
May 12, 2022 May 13, 2022 KDE 3.1 Virtual Classroom (GMT+08:00)
June 09, 2022 June 10, 2022 KDE 3.1 Virtual Classroom (GMT+08:00)
August 11, 2022 August 12, 2022 KDE 3.1 Virtual Classroom (GMT+08:00)
October 10, 2022 October 11, 2022 KDE 3.1 Virtual Classroom (GMT+08:00)
November 14, 2022 November 15, 2022 KDE 3.1 Virtual Classroom (GMT+08:00)

Course Details

Operational Leadership

Duration: 2 Days/4 Hrs per session

Course Code: ROL

Course Description:

In spite the ongoing shift of the global market’s focus to automation and Artificial Intelligence, the life blood of all companies, regardless of sector or industry, remains its workforce. We understand the fundamental truth that the cogs drive the machine and will continue to do so for the foreseeable future. In line with this, we also learn to value the role that our employees, particularly our production and frontline staff, play in our organization’s drive to achieve its organizational goals. These precious resources require effective leadership and management in order to continue functioning at a high level. To achieve this, organizations invest heavily in leadership figures to provide a guiding hand to align employee output with their goals.

It goes without saying that without the proper development initiatives, many talented supervisors with solid work ethic and true potential can fall by the wayside, victims of a lack of overall guidance and skill enhancement. The Supervisory Skills Development Training Course will provide your first-level operational leadership staff with the mindset, tools and techniques to accelerate your supervisors’ learning curve, make them considerably more effective at what they do and ultimately achieve their primary purpose: to make every employee reporting to them better.

Course Objective:

At the end of this course, the participants will be able to understand:

•    Understand their duties and responsibilities as operational leaders in the organization
•    Learn the difference between leadership and management
•    Gain insight on the corporate Mission, Vision, Core Values and align this with performance goals
•    Understand the fundamentals of communication, including types and barriers
•    Learn the importance of perception management and steps to change perception
•    Discuss the principles and styles of influence and how to apply them in their work
•    Learn the benefits of synergy in the workplace and how to leverage its potential
•    Learn various leadership styles and functions
•    Understand the foundations of performance management and its tools
•    Enhance understanding on the concept of coaching and mentoring, including goal-setting, benchmarking, continuous improvement and other techniques
•    Learn how to manage and resolve conflict based on personality, importance, urgency and other factors
•    Learn fundamental tools for problem solving

Intended Audience:

The training course is constructed to be most beneficial for employees recently promoted to a leadership role. However, tenured leaders at both the operational and tactical levels will also find the content useful in advancing their management and people skills

• Newly promoted supervisors and managers
• Tenured operational and tactical leaders
• Individual contributors overseeing specific teams
• Project leaders
• Department and committee heads
• Human Resources staff involved in employee engagement
• Learning and Development staff focusing on Organizational Development
• Senior staff tasked with leading/managing junior staff

Course Outline:

• Icebreaker: Getting to Know You

• Lecture: Organizational Leadership
o Fundamentals of Leadership
- Leadership vs. Management
- Blake-Mouton Grid
o Organizational Awareness
- Mission Statement
- Vision Statement
- Core Values

• Activity: Determining your Leadership Style

• Lecture: Fundamentals of Communication
o Communication Models and Elements
o Communication Types
o Barriers to Effective Communication
o Seven Cs of Effective Communication

• Lecture: Influence in Leadership
o Lewin’s Leadership Styles
o Cialdini’s Influence Principles
o Influence Styles
- Push Styles
- Pull Styles

• Lecture: Building Synergy in the Workshop
o Synergy Definition, Objectives, and   Benefits
o Building intra-organizational Relationships
o Employee Engagement and the Three-Factor Theory
- Equity
- Achievement
- Camaraderie
o The Tuckman Model

• Lecture: Perception Management
o Importance of Perception Management
o The Four Step Process

    • Lecture: Introduction of Emotional Intelligence in the Workplace
o EI Definition and Benefits
o Importance of EI in the Workplace
o Goleman’s Five Components of EI
- Self-Awareness
- Self-Regulation
- Intrinsic Motivation
- Empathy
- Social Skills
o The Nine Principles of Motivation
o Reward and Recognition
o The Seven Traits and Characteristics

• Lecture: Duties and Responsibilities of a
o Fayol’s 5 Functions of Management
- Planning
- Organizing
- Leading
- Coordinating
- Controlling
o Katz’ Managerial Skills Diagram
- Technical Skills
- Human/Interpersonal Skills
- Conceptual Skills

• Activity: Mix and Match existing duties with Fayol’s Management Functions

• Lecture: Coaching and Mentoring
o Coaching vs. Mentoring
o SMART, PURE and CLEAR goal-setting
o Coaching for Results
- The GROW Coaching Model
- The Psychology of Coaching
o Mentorship and Development
- The Development Cycle

• Activity: Coaching and Mentoring Workshop

• Lecture: Conflict Management Fundamentals
o Causes of Workplace Conflict
o The Thomas-Kilmann Conflict Mode Instrument

• Lecture: Performance Management
o Continuous Improvement Models:
- The Deming Cycle (PDCA)
- Kaizen

• Lecture: Root Cause Analysis and Problem Solving
o RCA Models
o The Five Whys
o Brainstorming