Remote Support for Administrators
Schedule
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Course Details
Remote Support for Administrators
Duration: 4 Days
Course Code: RSA
Course Description:
The Remote Support for Administrators course is ideal for administrators and support managers who want to learn how to configure and extend BeyondTrust for your unique environment. During the course, they will learn how to efficiently administer and configure BeyondTrust on an ongoing basis.
Course Objective:
Upon Completion of this Course, you will accomplish following:
• Configure the Appliance – learn how to configure Remote Support in the network, including: software installation, defining email alerts, and saving site backups
• Establishing Security Policies – set site-wide security options, define local users, create group policies, and add users and support teams through existing directory services, such as Active Directory
• Enabling Support Options – learn about representative and customer-initiated support options. Configure Bomgar Buttons, Canned Scripts, Special Actions, collaboration, Jump technology, and public portals for deployment
Course Outline:
UNIT 1: Welcome & BeyondTrust Overview
Welcome
Course Overview
LESSON 1: How BeyondTrust Works
LESSON 2: Representative Console Interface
LESSON 3: Administrator Interfaces
LESSON 4: What BeyondTrust Supports
LESSON 5: Version Options & Features
UNIT 2: Configuration Options
LESSON 1: Defining Email Alerts
LESSON 2: Saving Site Backups
LESSON 3: Software Updates
LESSON 4: Setting Site-Wide Options
LESSON 5: Licensing Management
UNIT 3: Support Options
LESSON 1: Defining Skills
LESSON 2: Defining Support Teams
LESSON 3: Defining Issues
LESSON 4: Configuring the Support Button
LESSON 5: Canned Scripts & Custom Special Actions
UNIT 4: Jump Technology
LESSON 1: Understanding Jump Methods
LESSON 2: Creating Jump Groups
LESSON 3: Adding Jump Item Roles
LESSON 4: Deploying Jump Clients
LESSON 5: Deploying Jumpoints
UNIT 5: Security & Roles
LESSON 1: Setting Security Options
LESSON 2: Session Policies
LESSON 3: Defining Local Users
LESSON 4: Defining Group Policies
LESSON 5: Defining Group Policies with LDAP
UNIT 6: Support Portal
LESSON 1: Creating Public Sites
LESSON 2: Customer Notices
LESSON 3: Customizing the Customer Client
LESSON 4: Understanding HTML Templates
LESSON 5: Modifying Style Sheets
Appendices
APPENDIX A: References
APPENDIX B: Using Certificate Management
APPENDIX C: Permissions
APPENDIX D: Appliance Features
APPENDIX E: Configure Representative Console Settings
APPENDIX F: Glossary
APPENDIX G: LDAP Questionnaire
APPENDIX H: WebSockets and the Real-Time State API