Genesys Cloud Scripting

Schedule

Start End Duration Location Details
February 25, 2022 February 25, 2022 KDE 3.1 Virtual Classroom (GMT+08:00)
June 28, 2022 June 28, 2022 KDE 3.1 Virtual Classroom (GMT+08:00)
August 08, 2022 August 08, 2022 KDE 3.1 Virtual Classroom (GMT+08:00)
November 07, 2022 November 07, 2022 KDE 3.1 Virtual Classroom (GMT+08:00)

Course Details

Genesys Cloud Scripting

Duration: 1 Day

Course Code: GC-S-DEV

Prerequisite:

•    Genesys Cloud Implementation
•    Genesys Cloud Contact Center Administration

Course Description:

The Genesys Cloud Scripting course provides guidance to create contact center scripts, that assist the agents to process inbound and outbound interactions. The course also describes the script editor interface and explains the types of scripts you can design. In this course, you will also learn to create complex scripts and get familiar with industry best practices related to scripting tasks. The Genesys Cloud Scripting course is intended for Developers and System Administrators of the contact center. 

Course Objectives:

The Genesys Cloud Scripting course provides guidance to create contact center scripts, that assist the agents to process inbound and outbound interactions. The course also describes the script editor interface and explains the types of scripts you can design. In this course, you will also learn to create complex scripts and get familiar with industry best practices related to scripting tasks.

Intended Audience:

•    Developers
•    System Administrators

Course Outline:

•    Explain Scripts in Genesys Cloud.
•    Work with various types of scripts.
•    Configure Script Components.
•    Work with component templates.
•    Manage Scripts.
•    Create script templates.
•    Describe variables and actions.

Course Content Includes:
•    Overview of Scripting
•    Script Editor Interface
•    Script Management
•    Variables in Scripts
•    Actions in Scripts