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Microsoft Dynamics 365 Fundamentals

Schedule

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Course Details

Microsoft Dynamics 365 Fundamentals

Course code: MB900

Duration: 2 Days

Prerequisites:
•    A basic understanding of IT principles and an interest in Dynamics 365.

Course Description:

Dynamics 365 is a multi-faceted tool for customer engagement, unified operations, marketing, retail and talent management. This course will familiarize the learner with Dynamics 365 functionality and business value. The course will cover Dynamics 365 applications, the Power Platform, cloud concepts, the security model, and licensing considerations.

Intended Audience:

•    Functional Consultant

Course Outline:

Module 1: Introduction to Business Applications

  • Overview of apps
  • Apps for Customer Engagement
  • Apps for Unified Operations
  • The Power Platform

Module 2: Cloud concepts

  • Overview of cloud architecture
  • Different types of cloud services available
  • Comparing cloud offerings with corresponding on-premises offerings

Module 3: Managing deployments and releases

  • Types of deployments
  • Types of releases
  • Security concepts and roles
  • Roles and teams
  • GDPR

Module 4: Licensing, onboarding and support

  • Finding and working with a partner
  • Licensing options
  • Getting set up