Emotional Intelligence


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Course Details

Emotional Intelligence

Duration: 1 Day/4 Hrs

Course Code: REI

Course Description:

In the quest to develop leaders who will foster a culture of equity and inclusion in the workplace, a critical factor to assess is emotional intelligence. Emotional intelligence (EI) is defined as our ability to recognize our emotions as well as the emotions of other people. Individuals who are high in EI are able to recognize the emotions of others and are able to convey and regulate their own emotions. Leaders who are highly self-aware and cognizant of emotional cues are better able to understand others, therefore they are better able to foster an equitable and inclusive workplace.

This course is also designed to contribute to lower employee turnover, higher staff morale, and higher productivity numbers, all by better understanding your people and promoting an atmosphere conducive for interpersonal engagement and success.

Course Objective:

At the end of this course, the participants will be able to understand:

•    Understand the definition, benefits and importance of EI in the workplace
•    Learn the Five Components of EI and their importance in our work life
•    Recognize the impact that EI has to Job Performance
•    Conceptualize the role of EI in the Workplace through discussion of case studies and interpersonal theory
•    Learn methodologies for measuring and quantifying EI in the workplace
•    Understand the steps in implementing an EI-centric culture in the organization
•    Apply the lessons learned in the training through a proper Workshop and EI-related learning activities

Intended Audience:

This training course was designed for employees who spend a good amount of time interacting with colleagues and other employees within the organization:

• Leadership figures:
o Operational Leadership (supervisors, team leads, assistant managers)
o Tactical Leadership (managers and senior managers, department or business unit heads)
o Strategic Leadership (VPs and AVPs, directors, C-suite executives)
• Human Resources Staff and Management
• Training Staff and Management
• Project Managers    

Course Outline:

• Introduction to EI in the Workplace
o Definition and Benefits
o EI Self-Evaluation Exercise
o Importance of EI in the Workplace
o Goleman’s Five Components of EI
- Self-Awareness
- Self-Regulation
- Internal (or intrinsic) Motivation
- Empathy
- Social Skills

• Impact of EI to Job Performance
o The Seven Traits and Characteristics
- Emotional Stability
- Conscientiousness
- Extraversion
- Ability EI
- Cognitive Ability
- General Self-Efficacy
- Self-Rated Job Performance
o Case Studies of EI at Work
o Effects of Low EI in the Workplace
- Communication
- Decision Making

• Driving EI in the Workplace
o Evaluating EI in the Workplace
- Multidimensional Emotional Intelligence Assessment – Workplace (MEIA-W)
- Work Group Emotional Intelligence Profile (WEIP)
- EI Interview Questions
- Behavioral Event Interviewing
o Four Phases of Implementing EI in the Workplace
- Preparation
- Training
- Transfer
- Evaluation

• Workshop