TRENDS delivers Symantec courses in partnership with Red Education.

Symantec Encryption Management Server 3.3 and Desktop 10.3: Administration

Schedule

Start End Duration Location Details
January 17, 2022 January 21, 2022 KDE 3.1 Virtual Classroom (GMT+08:00)
April 18, 2022 April 22, 2022 KDE 3.1 Virtual Classroom (GMT+08:00)
July 18, 2022 July 22, 2022 KDE 3.1 Virtual Classroom (GMT+08:00)
October 17, 2022 October 21, 2022 KDE 3.1 Virtual Classroom (GMT+08:00)

Course Details

Symantec Encryption Management Server 3.3 and Desktop 10.3: Administration

Course Code: SEMSDA10.3

Duration: 5 Days

Prerequisite:

An understanding of information security concepts and terminology helps you succeed in this course. Also, this course requires familiarity with networking and computing concepts. Symantec recommends that students taking this course have at least one year of information technology experience.

Course Description:

The Symantec Encryption Management Server 3.3 and Desktop 10.3 Administration course is designed to provide you with the fundamental knowledge and handson lab experience to install, administer, and troubleshoot the Symantec Encryption Management Server 3.3 and primary client product. The hands-on labs include exercises for installation and configuration of the Symantec Encryption Management Server and Symantec Encryption Desktop products, including policy-based messaging security, manual and directorystyle user and group management, and Symantec Encryption Desktop policy and usage, including for the Symantec Encryption Whole Disk Encryption product. The course also covers troubleshooting of Symantec Encryption Desktop, including installation and enrollment problems, Symantec Encryption Whole Disk Encryption, and common files and services that may need to be manipulated or repaired. Additionally, you are introduced to the following Symantec Encryption products: Key Management Services, Symantec Encryption Mobile, Symantec Encryption iOS Viewer and Endpoint Device Control.

Course Objectives:

This course provides instruction on Symantec Encryption Management Server 3.3 and Symantec Encryption Desktop 10.3. At the completion of the course, you will be able to:

• Describe the features, concepts, components, and terminology of both the Symantec Encryption Management Server 3.3 and Symantec Encryption Desktop 10.3 products.

• Install Symantec Encryption Management Server 3.3 and complete setup using the most commonly configured options.

• Install a managed and customized Symantec Encryption Desktop 10.3 client.

• Configure, complete administration tasks for, and use Symantec Encryption Whole Disk Encryption and other Symantec Encryption Desktop features

• Configure policy-based messaging security for internal and external recipients.

• Create and modify users, user policies, and groups using either manual or directory integration methods.

• Combine two or more Symantec Encryption Management Server into a cluster.

Intended Audience:

This course is intended for those responsible for the installation, configuration, maintenance, or troubleshooting of Symantec Encryption Management Server or Symantec Encryption Desktop.

Course Outline:

INSTALL, CONFIGURE, AND DEPLOY COURSE OUTLINE

Cryptography Essentials

• Cryptography defined

• Caesar cipher

• Symmetric-key cryptography

• Public-key cryptography

• Symantec public-key cryptography

• Digital signatures

• Trust models

• Keys and key signatures

• Passphrases

• Certificates

Symantec Encryption Product Introduction

• Symantec Encryption Security products

• Symantec Encryption Management Server

• Symantec Encryption Desktop

• Symantec Encryption Command Line

• Symantec Encryption Mobile

• Symantec Encryption iOS Viewer

Installing Symantec Encryption Management Server

• Symantec Encryption Management Server installation steps

• System requirements

Installing Symantec Encryption Management Server

• Configuring the Symantec Encryption Management Server

• Installing updates and upgrading the Encryption Server

• Lab: Post installation tasks

Consumers and Groups

• Introducing consumers, users and devices

• Introducing groups and policy

• Lab: Creating groups and users

Administrative Keys

• The Organization Key

• Additional Decryption Key (ADK)

• SSL/TLS and X.509 certificates

• Ignition key

• Lab: Manage administrative keys

Server Messaging

• Learn mode

• Mail proxies

• Server placement

• Mail flow

Monitoring and Reporting

• Server monitoring and logging

• Protecting your Symantec Encryption Management Server

• Lab: Create a backup and review logs and daily status email

Mail Policy

• Definition of policy chains and rules

• Rule conditions, actions, and key searches

• Default policy chains

• Adding custom chains to mail flow

• Custom chains and rules

• Lab: Manage mail flow and work with mail policies

Key Not Found

• External users

• Key Not Found and direct actions

Web Email Protection

• Introducing Web Messenger

• Configuring Web Messenger

• PDF email protection

• Out of Mail Stream

• X.509 delivery

• External delivery options

• Lab: Configure and work with Web Email protection

Preparing Symantec Encryption Desktop Clients

• What is directory synchronization

• How to use directory synchronization

Keys

• Managed key configuration

• Key usage and tokens

Configuring Client Enrollment

• Definition of enrollment

• Methods of client enrollment

• Lab: Configuring client enrollment

Installing Symantec Encryption Desktop

• System requirements

• Symantec Encryption Desktop installer

• Licensing Symantec Encryption Desktop

• Modifying the Symantec Encryption Desktop

• Lab: Download and install Symantec Encryption Desktop

Configuring General Policy Settings

• General Symantec Encryption Desktop options in Consumer policy

• Updating policy settings

Symantec Encryption Desktop Messaging

• How Symantec Encryption Desktop affects messaging infrastructure

• MAPI buttons

Configuring Symantec Drive Encryption

• What is Drive Encryption

• Drive Encryption for Mac OS X

• Drive Encryption for Linux

• Lab: Configuring Symantec Drive Encryption

Symantec Drive Encryption Management and Recovery

• Logon failure and reporting

• The WDE-ADMIN group

• The pgpwde command-line tool

• Recovery options

• Lab: Recover hard drive manually

Configuring Symantec File Share Encryption

• Encrypted folder creation

• How to configure Symantec File Share

• Symantec File Share Encryption Group Key

• Miscellaneous information about Symantec Encryption

• Lab: Configuring Symantec File Share Encryption

Other Symantec Encryption Desktop Features

• PGP Zip

• PGP Shredder

• Shred Free Space

• PGP Virtual Disk

• PGP Portable

• Lab: Create and use a virtual disk. Use PGP Zip and PGP Shredder

Clustering

• How Symantec Encryption Managemen t Server Clustering works

• DMZ settings

• Cluster failover

• Web Email Protection inbox replication

• Lab: Configuring a cluster

MAINTAIN AND TROUBLESHOOT COURSE OUTLINE

Symantec Encryption Support Tools

• Introduction to the Support Knowledgebase and documentation library

• Symantec Encryption Managemen t Server services and general overview

Symantec Encryption Management Server Command Line Administration

• Accessing the Command Line

• Debug logging

• VMWare Tools

• Lab: Configure a super user account to allow for SSH access

Symantec Encryption Management Server Troubleshooting

• Common commands and services

• Common services, problems and solutions

Symantec Encryption Management Server Database Access and Reporting

• Database access

• Database reporting

Symantec Encryption Management Server Common Problems

• Common installation problems

• General issues

• Lab: Simulate errors on Encryption Server

Symantec Encryption Management Server Common Clustering Issues

• Synchronization and Replication

• Cluster debug mode

Symantec Encryption Management Server Common Messaging Issues

• Failure to encrypt mail messages

• Mail queuing

• Open relay

• Mail routes

• Certificate issues

Symantec Encryption Web Email Protection Issues

• Login problems

• Web Email Protection errors

Symantec Encryption Desktop Services, Files and Folders

• Managing services

• Symantec Encryption Desktop common problems

Symantec Encryption Desktop Installation and Enrollment Issues

• The enrollment process

• Symantec Encryption Desktop installation problems

• Credentials problems

• Missing keyrings

• Lab: Simulate errors on Desktop

Symantec Encryption Drive Encryption Troubleshooting

• The boot drive encryption process

• Symantec Drive Encryption recovery

• Symantec Drive Encryption startup problems

• Authentication problems

• Single Sign-On problems