Deploying Cisco Unified Intelligence Center

Schedule

Start End Duration Location Details
January 24, 2022 January 26, 2022 KDE 3.1 Virtual Classroom (GMT+08:00)
March 28, 2022 March 30, 2022 KDE 3.1 Virtual Classroom (GMT+08:00)
May 04, 2022 May 06, 2022 KDE 3.1 Virtual Classroom (GMT+08:00)
July 25, 2022 July 27, 2022 KDE 3.1 Virtual Classroom (GMT+08:00)
September 26, 2022 September 28, 2022 KDE 3.1 Virtual Classroom (GMT+08:00)
November 21, 2022 November 23, 2022 KDE 3.1 Virtual Classroom (GMT+08:00)

Course Details

Deploying Cisco Unified Intelligence Center v1.1

Course Code: DUIC

Duration: 3 Days

Prerequisites:

The knowledge and skills that a learner should have before attending this course are as follows:

  • A working knowledge of Cisco Unified Contact Center Enterprise is desirable.
  • A working knowledge of contact center operations is desirable.

Course Description:

The Deploying Cisco Unified Intelligence Center (DUIC) v1.1 course is a three-day training (ILT) course. Cisco Unified Intelligence Center 8.0.4 is a comprehensive, end-to-end reporting solution, designed to make the task of creating reports and managing disparate data sources easier on the customer and, at the same time, to present a consistent user interface and a common tool to access varied data across multiple Cisco product families.

Course Objectives:

Upon completing this course, the learner will be able to meet these overall objectives: 

  • Provide a comprehensive overview of Cisco Unified Intelligence Center 
  • Demonstrate how to install, administer, and provide security for the Cisco Unified Intelligence Center solution 
  • Describe reporting concepts and capabilities and features of Cisco Unified Intelligence Center reports 
  • Provide a detailed description of how custom reports from normal data sources (Cisco Unified CCE and Cisco Unified CVP) and new data sources can be created to meet specific customer requirements

Intended Audience:

The primary audiences for the course are as follows: 

  • Cisco customers 
  • Cisco technology partners 
  • Cisco employees

Course Outline:

Module 1: Cisco Unified Intelligence Center Overview 

  • Introducing Cisco Unified Intelligence Center 
  • Integration Overview 
  • Understanding Cisco Unified Intelligence Center Deployment Considerations 
  • Understanding Cisco Unified Intelligence Center Deployment Considerations

Module 2: Cisco Unified Intelligence Center Installation, Administration, and Security 

  • Installing Cisco Unified Intelligence Center 
  • Understanding Cisco Unified Intelligence Center Administration 
  • Managing Users and Security in Cisco Unified Intelligence Center

Module 3: Cisco Unified Intelligence Center Reports 

  • Running Cisco Unified Intelligence Center Reports 
  • Using Value Lists and Collections 
  • Using Permalinks 
  • Modifying Cisco Unified Intelligence Center Stock Reports

Module 4: Cisco Unified Intelligence Center Custom Reporting 

  • Understanding Cisco Unified CCE Key Concepts 
  • Using Report Definitions 
  • Creating a New Cisco Unified Intelligence Center Report